Customer Service/Parts Advisor

Profile

Responsibilities include:
-Greeting customers and scheduling them to available mechanics
-Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs and scheduling them to available mechanics
-Consulting with part suppliers and arranging fastest delivery of parts
-Supervising apprentices to keep them on track with the schedule
-Preparing invoices and collecting payment or referring to accounts manager
-Washing floors
-Keeping records of inventories
-Aiding in keeping the shop and parking lot clean and tidy
-Mopping floors and cleaning bathrooms
-Keeping record of parts ordered and scheduling in jobs accordingly
-Answering phones and emails
-Preparing quotes for vehicle repairs and providing them to the customers
Responsibilities
-Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
-Provide customers with information and advice on potential cost savings
-Manage and oversee the workflow and schedule
-Call customers to advise them about service changes or car pick-up times
-Maintain positive customer relationships to ensure repeat business

Company info

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